bdt20 Privacy Policy

1. Introduction

bdt20 ("we", "us", "our") operates the online casino and sports betting platform available at bdt20.ws. We understand that the privacy of our players is important, and we take our responsibilities around the collection, storage, and use of personal data seriously. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data.

This policy applies to all users of bdt20, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of Bangladesh. By registering an account or using any service on bdt20.ws, you acknowledge that you have read and understood this Privacy Policy.

bdt20 is committed to ensuring that your personal information is handled responsibly, securely, and in accordance with the principles of fair information practice. Our platform serves players aged 21 and above only, and we take additional care when processing account data to uphold both player safety and data integrity.

2. Information We Collect

When you register and use bdt20, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued ID or national identity number for KYC verification purposes.
• Contact information: mobile phone number, email address, and residential address within Bangladesh.
• Financial information: payment method details (bKash wallet number, Nagad account, Rocket account, Upay, Visa or Mastercard details), deposit and withdrawal history, and transaction records.
• Technical information: IP address, browser type and version, device type, operating system, time zone setting, and pages visited on bdt20.ws.
• Behavioral information: betting history, game session data, preferred payment methods, bonus usage, and customer support interactions.

We collect this information only when you voluntarily provide it during registration, account verification, deposits, withdrawals, or when you contact our support team. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless required by law.

3. How We Use Your Information

bdt20 processes your personal data only for lawful purposes directly connected to the delivery and improvement of our platform. The main purposes for which we use your information are:

• Account registration and identity verification (KYC) to comply with age restrictions and prevent fraudulent accounts. Players must be 21 years or older.
• Processing financial transactions including deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks.
• Providing personalized gameplay experiences, targeted promotions, and relevant communications based on your preferences and activity on our platform.
• Detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
• Improving our products and services through aggregate analytics, usage patterns, and player feedback.
• Responding to customer support inquiries submitted via our 24/7 support channels.

4. Cookies and Tracking Technologies

bdt20 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files placed on your device that allow us to recognize you on repeat visits, remember your preferences, and analyze traffic patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features on bdt20.ws, including login persistence and session management. We do not use cookies to track your activity on third-party websites or share cookie data with advertisers.

5. Sharing of Your Information

bdt20 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following limited circumstances:

• Service providers: We engage trusted third-party service providers (such as payment processors, identity verification services, and technology infrastructure partners) who are contractually obligated to handle your data only on our instructions and to protect it using appropriate security measures.
• Legal and regulatory obligations: We may disclose your personal data where we are legally required to do so, for example in response to a court order or an investigation by a competent authority.
• Fraud prevention and security: We may share information with fraud prevention agencies and other relevant organizations to protect bdt20 and its players from financial crime, account takeover, or other harmful activity.

In all cases where we share your data with third parties, we require those parties to respect the security of your personal data and treat it in accordance with applicable law. We do not permit our service providers to use your personal data for their own purposes.

6. Data Security

bdt20 has implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. All data transmitted between your device and our platform is protected using 256-bit SSL encryption. Our servers are hosted in secure data centers with restricted physical and digital access, and all staff who handle personal data receive regular security awareness training.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security, but we commit to notifying affected players promptly in the event of a confirmed data breach that is likely to result in a high risk to their rights and interests.

7. Your Rights

As a player on bdt20, you have certain rights regarding your personal data. These include the right to:

• Access: Request a copy of the personal data we hold about you at any time, free of charge, by contacting our support team.
• Rectification: Ask us to correct any inaccurate or incomplete personal data we hold about you.
• Erasure: Request deletion of your personal data where there is no compelling reason for us to continue processing it, subject to our legal obligations.
• Restriction: Ask us to suspend the processing of your personal data in certain scenarios, for example if you want us to establish its accuracy before using it further.
• Objection: Object to the processing of your personal data for direct marketing purposes at any time, with no requirement to provide justification.

To exercise any of the above rights, please contact our support team via the email address listed on bdt20.ws. We will respond to all verified requests within 30 days.

8. Payment Data

When you make a deposit or withdrawal on bdt20 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the financial transaction is processed by our trusted payment partners. bdt20 does not store your full card number, CVV, or full bKash/Nagad PIN on our servers. Payment service providers handling your transaction data are required to maintain PCI-DSS compliance and apply strong security controls to protect your financial details.

We retain records of your transaction history (amounts, dates, and method references) as required for account management, dispute resolution, and regulatory compliance. These records do not include sensitive authentication data and are stored in encrypted form.

9. Data Retention

bdt20 retains your personal data for as long as your account remains active or as needed to provide you with services. Following account closure, we may retain certain personal data for a period required to fulfil our legal, regulatory, fraud prevention, and accounting obligations. This retention period will not ordinarily exceed seven years from the date your account is closed or your last transaction, whichever is later. When data is no longer required for any lawful purpose, it is securely deleted or anonymized.

10. Third-Party Links

bdt20.ws may occasionally contain references to third-party services, game providers, or payment platforms. These third-party entities operate under their own independent privacy policies, and bdt20 is not responsible for the privacy practices or content of those external services. We recommend that you review the privacy policy of any third-party service you use in connection with bdt20 to understand how your data may be handled outside our platform.

11. Changes to This Privacy Policy

bdt20 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by posting a prominent notice on bdt20.ws and, where appropriate, by sending a notification to the email address or mobile number registered on your account. Your continued use of the platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The effective date at the top of this page indicates when this policy was last revised.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which bdt20 handles your personal data, please contact our dedicated support team. Our Bengali-speaking support agents are available 24/7 to assist players across Bangladesh.

You can reach us at [email protected]. We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them fully within 30 days of receipt.